Account and sign-in
Use Forgot password on the sign-in screen if you cannot access your account. Check the same inbox used to register.
Support
Let’s get you back to practising.
Try the quick fixes below. If the problem continues, send us the details and we’ll help you investigate.
Speaking and microphone
On iPhone, open Settings → Privacy & Security → Microphone and allow Fast Prep. Then return to the app and try the recording again.
Purchases and subscriptions
For a missing subscription, use Restore Purchases with the Apple account that made the purchase. Consumable credit packs cannot be restored through Apple; contact support if purchased credits are missing.
AI feedback
Keep Fast Prep open while feedback is generated and check your connection. A failed request should not permanently consume a practice credit.
Still need help?
Tell us what happened.
Include your device model, iOS version, the Fast Prep app version, what you expected, and what appeared instead. Do not send passwords, payment-card details, or private practice recordings by email.